I've been with chime for over 4 years
I've been with chime for over 4 years, on 7/16 I was a victim of fraud. I submitted proof I was working on a video call, my job wrote a letter on my behalf, I submitted emails showing that my account was compromised showing attempted log ins, I reported the fraud as soon as I was aware, I showed them how someone closed my chime savings account as well as the credit builder account. Nothing matters after 3 disputes they continue to decline it. I submitted a complaint with identity theft gov and with CFPB and they still declined it. My entire check was taken from my account and chime couldn't care less. They had no compassion and did no investigation all disputes finalized within 24 hours and no real reason why they declined. Despite the fact that my account history shows I've never made transactions that size. They don't care that my money is gone. I got proof from the merchant stating that the money was transferred to another bank that was not mine and they still do not do anything. After 2 weeks of working as a single mother to support my family they seriously are telling me anything can happen in my account and they are not responsible for anything. They will not give credits, or return my money. This is a slap in the face for all the years I've been with them. I'm going to be getting a lawyer and seek help because I was robbed and my own bank would not help me. Don't bank with chime I will be looking for a more secure bank that will protect me from scammers.