Heartless, greedy company
Heartless, predatory, and greedy subscription trap. Avoid at all costs. Banfield is nothing more than a heartless corporate billing machine disguise as a pet hospital. They do not care about animals, nor do they care about grieving pet owners. My cat passed away 3 months ago. Despite going through extreme personal hardships, I reached out to customer support to cancel her Optimum Wellness Plan and resolve my balance. Instead of compassion or reasonable solutions, all I received was cold, copy-pasted corporate responses demanding full payments for a deceased pet and threatening collections. They refuse to work with owners in difficult situations, charge you for services your passed pet will never receive, and stack monthly fees on top of past-due balances without offering any real assistance. Their Optimum Wellness Plan is a financial trap designed to drain your bank account regardless of your life circumstances or whether your pet is even alive. Save yourself the heartbreak and financial stress, take your beloved pets to a local, independent vet who actually cares about animals and human beings.