Complaint Against Finder – Failure to Honor Advertised Reward, Failure to Respond to Customer Inquiries, and Lack of Functional Customer Support
**Complaint Against Finder – Failure to Honor Advertised Reward, Failure to Respond to Customer Inquiries, and Lack of Functional Customer Support** I am submitting this complaint regarding Finder's Rewards program and my unsuccessful attempts to resolve this matter directly with Finder. On **June 2, 2026**, I opened a **Consumers Credit Union** account through Finder's promotional offer advertising a **$150 reward**. Shortly afterward, my reward status in Finder Rewards was marked as **"Not Eligible."** I believe this determination is incorrect and requested a manual review. I contacted Finder Rewards on the following dates: * July 11, 2026 * July 13, 2026 * July 20, 2026 As of today, I have **not received a single response** to any of these emails. I also attempted to contact Finder using the support option displayed on their website. Finder advertises a **"Chat to our team"** feature; however, clicking this link does absolutely nothing. The chat never opens, leaving customers without the advertised support channel. As a result: * My reward remains marked as **"Not Eligible."** * Finder has ignored multiple support requests. * The advertised chat support is non-functional. * I have received no explanation regarding why I was determined to be ineligible. I have retained evidence supporting my complaint, including: * proof that I opened my Consumers Credit Union account on June 2, 2026; * screenshots showing the reward status as "Not Eligible"; * copies of all unanswered emails sent on July 11, July 13, and July 20; * screenshots (and, if requested, a screen recording) demonstrating that the "Chat to our team" support feature does not function. Additionally, I have found multiple public reviews from other Finder users describing very similar experiences, including rewards being marked as "Not Eligible" without explanation and repeated support requests going unanswered. This suggests that my experience may not be an isolated incident. I attempted in good faith to resolve this issue directly with Finder before submitting this complaint. Unfortunately, after multiple unanswered requests over nearly two weeks, I have no reasonable alternative but to seek assistance through consumer protection channels. I respectfully request that Finder: 1. Conduct a manual review of my reward eligibility. 2. Provide a written explanation if they believe I do not qualify. 3. Pay the advertised $150 reward if I have met the promotional requirements. 4. Respond to customer inquiries within a reasonable timeframe. 5. Repair or remove the non-functioning "Chat to our team" support option so customers can actually contact support as advertised. I appreciate your attention to this matter and hope this issue can be resolved promptly and fairly.