My wife surprised me by booking one of…
My wife surprised me by booking one of the Mystery Vacation packages through Groupon as an early birthday trip for us. Since our birthdays are only a few weeks apart (hers is at the end of July and mine is in August), we usually try to take a trip together every year, so this sounded like a fun way to do something different. Prince called us within 48 hours, and I honestly can’t say enough good things about him. He was professional, incredibly patient, and never made us feel like we were just another customer. He took the time to explain how everything worked, answered every question we had, and helped us figure out the best travel dates and destination without ever making us feel pressured. We travel quite a bit, so finding a destination we hadn’t already visited wasn’t the easiest task. Prince worked through several options with us and helped make Denver happen, even though we had to adjust our original dates. He also helped us upgrade our package while finding the best value possible. For about $780, we ended up with round-trip airfare for two, four nights in a 4-star hotel, and a destination we’ve both been wanting to experience. That’s an outstanding deal in my book. What impressed me the most was that Prince genuinely cared about making sure we were happy with our trip. Good customer service is getting harder and harder to find these days, but he reminded me what it should look like. He’s a huge asset to the company, and if we book another Mystery Vacation—which I’m sure we will—I won’t hesitate to ask for Prince again. He made the whole experience easy, enjoyable, and something we’re really looking forward to.