SCAM and completely worse service
SCAM and completely worse service. I ordered a grooming tool for my pets and waited weeks. I was always checking the tracking portal. On July 12th, it finally showed that it was only but an hour away. I knew it was just a matter of days before it would get to my home. However, the following day I received an update on the tracking portal that the package was delivered on July 9th to my front doorstep. No package. I immediately contacted their customer service, which can only be done by email. I explained to them that there was no package received and that I had doorbell camera proof to prove it. Although they apologized, the representative was insistent that my package was delivered and that there was nothing that they could do. I had requested proof of delivery and was sent the label . I confirm the address but the package was not received . This had gone on for about 5 days. I had requested a refund or a replacement. Instead of honoring my request, they said there was nothing they could do and that I needed to file a claim with the shipping company. When I tried to file a claim, everything was in a different language. This whole experience was extremely frustrating. I never got my products and all I was getting was apologies and nothing they could do. Buyers beware.