Changing "Base Price" for Ticket & Adding Reservation Fee
After booking the transaction said "pending" for 15 minutes. My screen displayed a booking #, but no message confirming purchase. After calling the 800# to report the issue, the agent politely told me the transaction is still pending because the fair had an increase after I hit purchase. This is where it becomes a scam. You reluctantly pay the higher "base rate" for the ticket just to get the transaction done, but you also end up paying an additional undisclosed $60 "Flight Reservation Fee" for speaking with the customer service person. Additionally, I hung up on the call to customer service because it was taking a while for them to pick up and their agent called me back. Not many companies call you without you leaving your contact information or requesting a return call. That detail of an unprompted return call makes me feel like the "glitch" is planned.