Damaged product and no refund
I purchased an electric scooter on June 18th for €792.88. The order arrived on June 30th, but the power button was completely damaged. On July 1st, upon opening the package, I immediately reported the problem to Banggood. I sent photographs of the damage and requested a replacement part, asking for it to be sent via express delivery. It took two and a half weeks for the part to arrive, but unfortunately the problem persisted, as the scooter still won't turn on. I contacted Banggood again, who asked me for proof that I had correctly installed the new part and that no cables were loose. I sent a video proving everything they requested. A month has passed since this situation began. I then requested a refund and the collection of the scooter for return, but they told me that the refund and return period had already expired and that nothing more could be done. I have always cooperated from the beginning; I myself suggested replacing the part, demonstrating good faith. It's also important to mention that the reason the refund deadline expired was due to Banggood's response times, which took between 24 and 72 hours to reply to each message, and also the shipping of the part, which, despite being accepted as express delivery, took two weeks. Can you please help me? I just want to resolve this situation for which I had no responsibility and where I only want my rights as a consumer to be respected. I would also like to mention that they initially refunded me €30 as compensation for the inconvenience of waiting for a new part. I also tried to ask the bank for help, but since the payment was made by entity and reference, they couldn't help me either. I saved all the photos of the conversations with Banggood, as well as the condition in which the scooter arrived and the attempt to install the new part.