Outstanding customer service from Ben at Fender/Jackson
I recently contacted Fender/Jackson support after the pickup selector switch tip on my new Jackson LM-87 broke. I wasn’t expecting much, especially as it turned out to be an unusual part, but the service I received from Ben A (Gear Advisor) was exceptional. Ben responded quickly, kept me updated throughout, and took the time to investigate the issue with the parts department. Rather than simply pointing me towards a retailer, Fender sent me a replacement switch assembly free of charge so that I’d have both the correct switch tip and a matching replacement switch if needed. The replacement arrived within a few days, and the switch tip fit perfectly. It’s rare these days to receive customer service that’s so responsive, knowledgeable and genuinely helpful. Ben made the whole process effortless, and it’s exactly the kind of support that builds confidence in a brand. A huge thank you to Ben and the Fender/Jackson parts team. I’m incredibly pleased with the experience and proud to be playing Jackson guitars.