I had a very disappointing experience…
I had a very disappointing experience with the Samsung Authorized Service Centre in Kathua. My Samsung AC had repeated problems and despite multiple complaints and several technician visits, the issue was never permanently fixed. During my interaction with Mr. Ayush Gupta, I was told Samsung has no policy to replace an AC within 15 days even for manufacturing defects. This information was not helpful and did not resolve my issue. Instead of a solution, I received repeated assurances, but the same problem continued, wasting my time and causing unnecessary stress. I hope Samsung improves its customer service and provides accurate information to its customers.