My terrible experience with VacationVip
Terrible .. terrible…. terrible experience I had with them. I bought the Vacation VIP online because I needed to get away and have a bit of fresh air from a lot of things that happened to me this year. My messy divorce, my health and all. After the initial sign in, someone reached out to me and asked me series of personal questions and also about my trip and I emphatically declared that I was traveling with my daughter so the lady said fine . I was registered and all. I even made another payment for hotel security fee to them . Fast forward to about 4 weeks later ( being today) I got a message that I should call them or my booking would be cancelled so I gave them a call and the lady started with are you single? I said I am separated. She kept asking me over and over and I kept telling her that I am not single , married or divorced that I am separated. I was so confused that I asked to speak with another agent which she promptly connected me to. The agent said since I wasn’t married or single, I do not qualify for the vacation bundle anymore . I was flabbergasted because I already took time off work, bought my ticket and my daughter did the same thing just so she could be with me for a while to help me heal. I then said okay fine, I will still travel anyway since I can’t cancel my flight and all so I needed a refund and he said they are not going to refund me a dime. I was disappointed in them because sincerely, today was the first time I head from them that you have to be married or single to qualify after they’ve taken my money.