If negative five stars was an option
If negative five stars was an option, I'd give this company one without hesitation. This has been one of the most frustrating online shopping experiences I've ever had. I would never recommend Marialady to anyone unless you want to risk being left with absolutely nothing to wear for an important event. I ordered my dress well in advance for my birthday, only to be met with poor communication, misleading tracking information, and terrible customer service. Despite repeatedly raising the issue, they continued insisting my parcel had been delivered—even though the tracking clearly showed it was delivered to a completely different location, nearly 19 hours away from where I live. Instead of taking responsibility and fixing their mistake, they refused to acknowledge the obvious error and left me without my order. It's incredibly disappointing to spend your hard-earned money on a company that doesn't care about its customers once they've been paid. Save yourself the stress, wasted money, and disappointment. Shop somewhere else. I certainly won't ever be ordering from Marialady again.