⭐☆☆☆☆ (1/5)
⭐☆☆☆☆ (1/5) Avoid this company. My experience with Buddha Stones has been, without question, one of the worst online shopping experiences I have ever had. I deliberately ordered two sizes larger than my normal size because the website stated that this style runs small. I am normally an Australian size 10, yet the pants I received, which were advertised as an Australian size 14 (2XL), were still nowhere near the advertised size. The company advertises easy, hassle-free returns if an item doesn’t fit. That has not been my experience. Instead of honouring what is advertised, I have spent weeks sending multiple photographs and measurements, only to be repeatedly asked to provide the same type of evidence again and again. Each response has taken one to two days, dragging out what should have been a simple refund request. Despite fully cooperating with every request, I still have not been offered a refund or a meaningful resolution. As a customer, I feel as though I have been led through an exhausting process rather than having my legitimate concerns addressed. What concerns me even more is that the exact product I purchased has now disappeared from the company’s website. I have asked for an explanation, but at the time of writing this review, I have not received one. I find this extremely concerning given the issues I have experienced with the product. The customer service has been incredibly disappointing. I have felt ignored, dismissed, and left to fight for what should have been a straightforward return under the policy advertised on the website. Based on my experience, I cannot recommend purchasing from Buddha Stones. If you receive an item that doesn’t fit or isn’t as advertised, be prepared for a lengthy, frustrating process rather than the hassle-free returns that are promised. I hope this review helps others make an informed decision before spending their money.