Even With Unboxing Proof, Support Ignores You – Save Your Money!
I am writing this to warn prospective buyers about my experience with DeoDap. I placed an order (Order #262482766, Tracking ID: 500622847955) for a Rechargeable Mini Flashlight. When the package arrived, the torch was completely broken and defective right out of the box—the tail assembly was missing its outer casing, leaving the raw internal micro-switch completely exposed and unusable. When I raised a complaint with clear photos of the damaged product, their support team immediately hid behind "company policy," insisting they cannot do anything without an unboxing video. Here is the truth about their policy: Unreasonable Expectations: They expect every customer to record an unboxing video for every routine purchase just to protect themselves against DeoDap sending already-broken stock. Double Standards & Disappearing Act: On a previous order, I did provide a complete unboxing video as requested. What happened? Their team completely ignored it and provided zero response or support anyway! Defect-Hiding Tactics: When you call out their defective items, they send canned emails reminding you to "try to be with company policy." Cheap prices mean nothing if you are paying for broken goods with zero post-purchase accountability. Save your money and buy from platforms that respect consumer rights.