Worst online purchase i've ever made
To understand, read my mail I sent to samsung customer service. Dear Samsung Customer Service, I am writing to formally express my extreme disappointment, frustration, and anger regarding my order MA260715-30405733-260715151021270. This has been, without any doubt, the worst online shopping experience I have ever had in my entire life. I placed an order worth approximately 13,000 MAD, which I paid in full via an instant bank transfer. As a customer making such a significant purchase, I expected Samsung to provide a professional service, transparent communication, and a customer experience worthy of a global brand. Unfortunately, I experienced the exact opposite. The main issue is that the charger included in my order was out of stock, yet Samsung never informed me of this situation proactively. Even more disappointing, no one suggested the obvious solution of shipping the smartphone immediately and delivering the charger separately once it became available. Instead, my entire order was simply put on hold without any meaningful communication. What makes this situation even more unacceptable is that the option of a partial shipment was only mentioned after I repeatedly contacted your customer service by phone and sent several emails, some of which were never answered. Had I not taken the initiative to follow up myself, I have no idea how long my order would have remained blocked. It is extremely frustrating to see an order worth 13,000 MAD, fully paid in advance, delayed because of a single accessory when a simple and logical solution was available from the very beginning. Throughout this experience, I felt that I had to manage my own order, constantly chase your customer service team for updates, and even suggest solutions that should have been proposed by Samsung from day one. This is simply unacceptable for a company of Samsung's reputation. I am particularly disappointed because this purchase represented a significant investment for me. I chose Samsung expecting a premium customer experience that matched the quality and reputation of your products. Instead, I encountered poor communication, a lack of transparency, delayed responses, and an overall failure to handle my order professionally. This experience has seriously damaged my confidence in Samsung. I genuinely regret making this purchase, and I can honestly say that this has been the worst online purchase experience of my life. I sincerely hope that this complaint will be escalated to the appropriate management team and that concrete measures will be taken to prevent other customers from going through the same unacceptable experience. I look forward to receiving your explanation and your response. Yours sincerely, Mohamed Goummadi