Misleading and Cheating Samsung Team
Dear Samsung Teams Dear Al Zahia Mall Management, Sharjah Greetings, Please be notified that I have purchased Samsung galaxy Tab S10 FE+ From Samsung store, Al Zahia Mall, Sharjah, UAE for AED 2530 on 18/7/2026 at 10:30 pm And my mother and I inquired from the seller on a certain program (goodnotes), and whether it works efficiently on the said Tab, and the seller assured that it works very well on this device, but after buying, it turned out that the program does not work well, slow and lagging. I returned the store on the next day 19/7/2026. I reported a complaint to the Samsung staff, and confirmed that the Application I asked for does not work on this device, but, when trying the same program on another device, it worked efficiently. My mother and I waited to solve the problem for 5 hours and we were treated very bad by the store manager, who ignored us to eat and rest. On 20/7/2026, we submitted the complaint to the mall management and kept waiting for the Mall Management to return the device and refund our money from 6 pm to 9 pm on the basis that the store manager does not guarantee that the program would work efficidntly on the device, meaning that the Samsung branch has misled, cheated, deceived and treated us Very Bad. We were ignored and left waiting for the manager at the shop for 5 hours to make action, return the device, and refund our money, but he was useless, provocative, negayive, and uncooperative person. Then, we asked the mall management to take the necessary action and refund the full amount, as the error, fraud, and misleading were commited by the Samsong store and the purchase was made on Saturday evening 18 July and we returned to the store again on Sunday 19 July 2026, but the problem has not yet been solved. We headed to the Samsong Store and AL Zahia Mall Management again on Monday, Tuesday, Wednesday and yesterday Thursday. For How long should I wait to have my money refunded, which is my least right since the device was reported not working within 8 hours of buying it. I wish I would be replied soon by one of the respectful concerned persons. Regards, Misled and deceived customer