I was swayed into moving to this…
I was swayed into moving to this company only to find out it would not work for us. We are a healthcare office and the 3% credit card charge to the client/patient has to be independently added to their account. The company we've had for years prints this on the receipt. The first day with Sekure I realized they did not add that to the receipt. I asked if they could and they said "No". I told them I did not have time to figure that on each individual that chose to use their credit card, as opposed to a debit. So, I cancelled after the first day. Then, I proceeded to make several calls to ask how do I return the machine. No one returned my calls. I finally emailed. No response. 4 months later our bank account was charged $895. I immediately called and they said it was for not returning the machine. I explained I had called multiple times and emailed. They said they sent me a return label in February by email, which I did not have, obvioulsy because I sent an email in March asking how to return it. They sent a new label and I returned it. Only after I forwarded my March email, did they agreed to refund 100%, even though they received the machine back. They were previously stating they would only refund 50%. Claudia H. was trying very hard to help us, but her supervisors were not budging until I produced the latter email requesting instructions. I asked if they sent the email, and I had not returned the machine, why didn't they follow up. Again, no response. Also, calling customer service was terrible, usually waiting 30 minutes on hold each time. All the people I spoke with were nice, but I would steer clear of this company. Thank goodness I never cancelled my old one until I knew how this would work. I switched right back over to them.