Not Worth the Investment
Our experience with Salesgenie (Data Axle) has been very disappointing. We subscribed because we needed reliable homeowner contact information for our cold-calling campaigns. Unfortunately, many of the records we received didn't include a phone number at all. Of the records that did have phone numbers, a large number were disconnected, invalid, or simply did not work. This resulted in our team spending countless hours calling numbers that led nowhere. We contacted customer support multiple times, and one of our team members requested credits for several unusable lead lists. While they explained that some phone numbers were located in different columns and later introduced a cell-phone-only option, the overall quality of the data still did not meet our expectations. It was also difficult to get in touch with our account manager. Getting responses often took longer than expected, making it frustrating to resolve issues or get the support we needed. When we decided to cancel the service because it wasn't working for our business, we were informed that we still owed money on a date we were not expecting. We believed we had fulfilled our commitment, so the billing and cancellation process was confusing and frustrating. Overall, we paid for a service that did not deliver the quality of data we were promised. Between the missing phone numbers, the large number of invalid contacts, the difficulty reaching our account manager, and the challenges with canceling the subscription, our experience was extremely disappointing. Based on our experience, we cannot recommend this service to businesses that rely on accurate, high-quality contact data and responsive customer support