Unannounced Fulfillment Change and…
Unannounced Fulfillment Change and Unresolved Complaint I was a Fridays customer for more than a year, and my Wegovy prescription had always been sent to my local Publix pharmacy. Without notifying me, Fridays changed the fulfillment process and mailed my medication to an old address. This was not a misunderstanding. I was never informed that my medication would be shipped, never asked to verify my address, and never told that the new fulfillment process would involve additional costs. I contacted Fridays five times, three times in writing and twice by phone, and requested management escalation on three occasions. No manager contacted me. I was initially told that I missed the pharmacy’s reporting deadline and that my medication could not be replaced. I was later told that a replacement could be processed if I paid another $99 subscription fee, even though I had already paid the subscription fee for medication I did not receive. I canceled my membership because of the poor communication, failure to escalate my complaint, and refusal to correct an error caused by Fridays’ unannounced fulfillment change. After more than a year as a customer, I expected much better service. I will update this review if someone in management contacts me and resolves the complaint appropriately.