No Replies, No Updates
Dear Customer Support, I am very disappointed that I still have not received any response regarding my order. I specifically chose this order because it was advertised as being ready for shipment within 1–3 days, yet my order is still marked as “processing.” In addition, I have only been receiving emails about customs charges. Whenever I reply to those emails, I receive no response at all. When placing my order, I also clearly indicated that I wanted to pay after receiving the necessary information. I have contacted your customer service multiple times as well, but once again, I have received no reply. For an order worth nearly €300, I find this level of service completely unacceptable. I expect a prompt and meaningful response, along with a clear solution to this issue. If I do not receive a response within the next few days, I will have no choice but to initiate a chargeback through my credit card provider. I look forward to your immediate response.