Do not contact the Customer Care…
Do not contact the Customer Care service, particularly on malfunctioning drones. What I’ve got was nothing than reaests, like flyaway report, serial number and more, including not available in Dji Fly, etc. After you provide all that, a lecture follows on why your drone has no warrantee. And it finishes with an exseptional offer to cash them once again the price of a new drone with a begligible discount. Any expenation about the reason of the makfunctioning - NO, though accepted it’s their fault in the beguining. In two words, even if the malfuctioning is our fault you pay us the price of a new drone and we’ll see what we’ll do after you provide us further info - my address if I’m not wrong. After two weeks and about a douzen of mails exchanged, toy are becoming and irritating. This is mabbe the 5th time I am describing a rather sinple case like mine. It is about the case CAS-34610489-T9X7P2. After almost 6 months of smooth work my Neo 2 sudeunly and without atny obvouse reason flew away while flying in Follow mode in Bulgaria, Europe, just in front of my eyes. In my opinion it was an obvouse factory malfunctioning as minutes after this incident the Find my Drone link sent me to find it in Lima, Peru. After contacting your customer care I was explained I that thanks to an exceptional favor they make, I should pay once again the price of a new drone with some discount. I find such a behavior arrogant towards your customers. For mor ask somebody at The Customer Care Service presenting himself as Jared. Dear “Customers To Pay More” service, I hope your greed, arrogance, incompetence and unprofessional behavior toward customers will fail you persannaly very soon in order to guarantee DJI’s further prosperity.