Parking lot crime
I generally like this store. Their electronics department single-handedly saved my Christmas a few years back, and the associate was the most helpful and pleasant person to deal with. Every associate I've encountered on the sales floor has been knowledgeable and very pleasant. But their parking lot security is non-existent and absolutely infuriating. Mine and my son's bikes were stolen from the bike corral last night. Mine was a cheap Walmart-special mountain bike, worth a few hundred dollars after the add-ons I needed. My son's was a $700 e-bike, his only transportation to and from work, more than 20 miles from home. We had three big locks and cables on them, and removed the battery from the e-bike, making it impossible to ride away. We were in the store for less than an hour. We came out and they were gone, locks and chains left on the ground. Security said file a police report, end of conversation. I've spoken with an older man who's lost two bikes on that corral, and seen multiple broken u-locks destroyed with a crowbar. Bicycle theft is not just common there, it's a daily occurrence. And security doesn't seem to care. I wonder if someone on the staff is complicit with the thieves, because it keeps happening and they've taken no steps to combat the problem. They just don't care. I will never go in that store again, because I know they don't care at all about their customers being victimized once they're outside of the store. The uniformed security officer at the grocery side door was the only employee who showed a bit of concern. For the customer service employees and loss prevention, they couldn't have cared less because they hear the same story every day. And it will just keep happening because who gives a crap about customers who can't even afford to drive a car?