Worst Customer Experience, False Stock Claims & Absurd Excuses – Avoid!
My order #SIHOOSA3471 has been stuck on "awaiting fulfillment" about 10 days. Review: If you are planning to buy from SIHOO Saudi, think twice. My experience has been an absolute chain of negligence, false promises, and poor management: 1. Delayed Start: I placed my order on June 22, expecting professional handling. 2. The "Short Address" Excuse: They blamed a delay initially on a minor address issue, remaining completely silent without notifying me proactively. 3. The "Buyout" Tactic: Instead of solving the shipping delay, they tried to "silence" me with a 200 SAR partial refund without fixing the core issue. 4. Broken Guarantees: They explicitly promised in writing that my chair would be handed over to the courier on Monday, yet nothing happened. 5. Absurd Logistical Contradictions: When pressed, they claimed the delay was due to the "Strait of Hormuz blockade" holding up their shipment... while simultaneously claiming the goods were stuck at Jeddah Port! A geographical and logical contradiction. 6. Selling Out-of-Stock Items: Above all, it turned out they were marketing and selling a product online that was fundamentally out of stock from day one. Update: After pressing them for a clear resolution, their customer service continued to resort to absurd and contradictory excuses, proving that they have zero transparency. A company with heavy YouTube ads should at least invest in basic inventory transparency and customer respect. Extremely disappointing and totally unprofessional! UPDATE - August 7, 2026] Following up on my initial experience, the chair (Sihoo Doro C300 Pro V2) has finally arrived and been assembled. To provide a comprehensive, fair, and fully objective review, here is the complete picture after testing: Customer Service & Transparency Issues (The Bad): Severe and unjustified delays with zero transparency regarding the shipment status. Unprofessional communication and lack of clear updates raised serious red flags and caused unnecessary frustration until intense pressure was applied to force dispatch. Product Flaws & Disadvantages: Armrests (The Worst Flaw): Extremely loose and unstable. They shift side-to-side with the slightest pressure and fail to lock into a fixed position, completely ruining the working/typing experience. Lumbar Support: Despite heavy marketing hype, the lower back support feels overly aggressive and rigid, lacking the subtle comfort and flexibility expected. Mobility on Carpet: Weighing around 34 kg, the chair is very heavy, and the stock wheels struggle to move smoothly on carpets without extra effort. Product Merits & Advantages (The Good): Comfort & Materials: Once assembled, the mesh seat is soft, highly breathable, and comfortable. Recline Mechanism: The auto-weight-sensing recline is smooth and gives a pleasant "floating" sensation without any feeling of tipping backward. Dynamic Backrest & Extras: The backrest adapts nicely to body movement, and the headrest/footrest add a good layer of relaxation. Verdict: As a physical product, the chair has great underlying quality and comfort. However, the purchasing experience, poor transparency, and critical design flaws (especially the armrests and lumbar pressure) require serious rethinking from the company.