Exemplary customer service
I had purchased the onyx vibration watch and found setting it up very simple. The vibration works and is effective in waking me up. However, I found that the band unclips easily , and after less than 2 weeks lost my new watch ! I was so dissapointed so decided to write to Histrips with a suggestion to improve the band security. I heard back from Felix at Histrips soon after and was truly impressed by the customer service I received from him. He explained that they are in fact looking at the band security issue for the next production and offered me a partial refund. I had mentioned I would be keen to repurchase in the future and he offered me a 30% discount code with free shipping. I found him to be extremely customer focused and professional and would not hesitate to recommend Histrips as the product works, but also, the company actually looks after it’s customers when things go wrong.