Customer Service Failure
I have used NextPCB in the past and I like their products. When things go well, they are great. When things do not go well, their customer service is horrible. I ordered PCB's on 6/28. I was promised 48 hours production. I really was not expecting 48 hours, but they advertised it. Production completed 7/2. Item shipped 4 days later 7/6. Shipping is advertised as 6-10 days. Tracking number provided but shows "No information for this shipment". I contacted them after 1 week since the tracking still showed no info. They sent me a link to track which was a link to a PAID subscription tracking service. I, again, asked for a way to track the shipment and was provided a screen shot of the shipment. It showed clearing customs. Since that day, I have asked no less than 5 times for a tracking number I can use with no answer. 1 month later, the status has not changed for me but now NextPCB says the tracking shows that it was delivered and signed for. Of course it was not delivered to me nor signed for by me. A simple useable tracking number could have prevented this negative experience and review. I am editing this. I came home today and this package has finally arrived. Still not useable tracking info provided, however.