Hooray for Customer Satisfaction!
I ordered a very nice shoe rack for my back hallway. When it arrived, I was disappointed in the quality and the description stated it would come fully assembled. It was not. I contacted the company, and received a response in two days. Representative Chloe apologized and asked me to send photos of what I received and she would get back to me. Three days later, I got an e-mail from her that she would issue a full refund and would send a video on how to assemble the she rack. I was pleasantly surprised. Hurray for customer satisfaction!