Simba Customer service is the worst…
Simba Customer service is the worst ever! This Ellen is a incompetent or a degenerate! Submitted a port in request from Eight. She keep giving me excuses: not the right provider, not postpaid plan, account inactive. Every time I ask for a reason, she keep changing the excuse. I provided screen shots of the sign up information with the other teleco and evidence showing the plan is a postpaid plan and active. 1 month of back and forth still does not resolve the issue. I request to terminate the account and porting, and provide a credit for the paid amount for the line. However she insist of no refund for signup fees? The amount is not a sign up fee! It is service fees for the line. She Keep asking for confirmation !! Just terminate the line!! Does not conflict with refund or no refund!! Simba is looking for a lawsuit with such service. No service provided means charges has to be returned.