UTTER FAILURE AND SCAM
I hired Optima Tax Relief in January of 2026. I submitted each article of information through the customer portal every single time I had a new piece of information including my tax returns and each and every IRS communication. I never spoke to the same agent or even case manager from one phone call to the next, there never seemed to be total information sharing through the network which took any confidence I had away in a matter of a few months. On June 2, 2026, I was notified that the IRS placed a levy on my bank account and I sent the letter through the client portal as I always had, during the next 21 days as outlined in the letter, after 21 days the IRS would execute the Levy. I communicated at least every other day during that period, in which I spoke to a different “agent” each time. I was told we are waiting for a settlement approval, waiting for a settlement proposal, and in one Friday afternoon I was told that a settlement was pending as well as a settlement was rejected. On June 23, 2026, the IRS executed the levy and emptied $35,000 dollars from my personal bank accounts. For the next 2 weeks I was told that I would get that money back. On July 8 this year I cancelled my contract with Optima, and through a phone call to the IRS learned an agent at Optima told the IRS I chose not to reverse the levy and use those monies to lower my tax debt, which is absolutely against my stated wishes for the prior three weeks of communication with Optima. OPTIMA IS A TOTAL AND UTTER FAILURE AND SCAM, THEY MADE MY WORST NIGHTMARE BECOME REALITY!!!!!!!!!! On July 8, after one phone call from myself, I reached a settlement with the IRS. RUN AS FAR AS POSSIBLE AWAY FROM OPTIMA TAX RELIEF, DO NOT BELIEVE THE GOOD REVIEWS, THE MORE I INVESTIGATE, THE MORE I FIND OUT WHAT A FAILURE AND TOTAL SCAM THEY ARE.