My wig is missing 5 inches.
I ordered a 26 inch wig and after unboxing it, I immediately noticed it looked shorter than all of my other 26 inch wigs, which is my go-to length. I measured it, and it was barely 21 inches fully stretched, including the way their manual says to measure the hair (from the top of the head). The cost difference between both of those lengths is around $100-$115 if both were on sale. However, upon bringing this to their attention, they denied sending me the wrong length, and again told me to measure it despite me sending them a video of me measuring it in multiple areas. They can continue to try to justify it, but the reality is, anywhere I measure on the wig (starting at the base of ANYWHERE) *should* measure 26 inches, considering that I did not order a layered wig. Despite this, they only offered me a partial refund of $80, which is completely unreasonable. They did offer for me to send it back and they’d send a replacement upon receiving it, but insisted that I would have to cover shipping costs myself.. which is also unreasonable. I did not have time to fool around with them, as I was going out of town and didn’t have a wig alternative. Additionally, the lace does not at all look HD, and is rough and thick.. which is the complete opposite of the lace description on their site. I gave them a chance to make things right, but they weren’t budging. I wanted my wig in the size I ordered and paid for, but that seemed to be too big of a task for them. That being said, I will also be making a video review on TikTok, IG and YouTube where I have nearly 200k followers, with proof of my receipts and their blatant theft and disregard. ***Update: They continue to tell me to measure the hair from the top of the head and that’ll prove the 26 inches (which I already did, with video proof.. still barely 21 inches) yet at the same time they’re saying it’s “industry standard” for customers to receive shorter than what they ordered? Which one is it!? That just doesn’t make sense. No one should have the option to order a specific length, then be left to wonder what they’ll actually receive in the mail. This is blatant theft and incredibly deceptive behavior. Now they’re saying I can return the wig for a full refund, yet as I previously told them, I’ve already worn the wig because it was my only option at the time.. and I was relying on it for my trip because I didn’t have time to style one of my others. I made it clear that the only way I’d be happy was if I actually received what I ordered originally, yet they’re unwilling to do so. This has all been extremely inconvenient for me, yet they’re still gaslighting ME as if I’m the one who did something wrong. Silly of me to think I’d actually receive what I ordered! Another update: They’re asking me to do the homework of sending them links to other websites where I’ve purchased 26 inch wigs from in the past, as if it has any relevance to the fact that they sent me a 20-21 inch wig when I ordered a 26 inch. IT IS NOT MY JOB TO SEND YOU INFORMATION ON OTHER COMPANIES. BOTTOM LINE: They lie about the hair length and make it seem like the customers fault. No where on the wig is it 26 inches from the top to the bottom of the longest strand, after measuring and remeasuring. Not even close. Again, they’re being deceptive/blatantly lying. Also note that they’re responding here on Trust Pilot and making it *seem* like they’re trying to do the right thing, but our personal conversations have not been as such. Now they suddenly want to refund me the $29 that they should’ve refunded me to begin with, because they see my negative review. No. I gave them the chance to do the right thing last week, and they declined. I will continue to share my negative experience with this terrible company. ***Update: Everything they’re stating in their response is AFTER they initially only offered me a $25 gift card for the missing 5 inches of hair. In fact, they’ve made me fight with them every step of the way for fair compensation for the difference of the 20-21 inch wig I received, and the 26 wig I ordered. To be clear: it wasn’t until AFTER I told them how unreasonable they’re being that they then offered me a cheap and unreasonable $65 refund, and after explaining how unreasonable that was, they eventually offered me a $80 refund and said they would NOT give me the full refund for the difference of the hair length that I received vs what I ordered. I stated that by not refunding me difference that I’m entitled to would lead to me leaving a negative review, as I, the customer, was essentially stolen from in the end. - In what world should the customer just be OK with not getting what they ordered, and then you offer a lousy refund only after the customer has to fight for it, even though your company is the one scamming people? Lastly, they only offered me the full difference ($109) after they saw my bad review.