I ordered two bikes from BikesOnline
I ordered two bikes from BikesOnline, and while the initial shipping took about a week, they sent the wrong bike model and the wrong size. Trying to resolve the issue was incredibly frustrating. Their phone support is handled primarily by AI, with no effective way to reach a live representative. Callbacks were inconsistent, and communication between customer support, operations, and logistics appeared to be disjointed and slow. Throughout the process, there was virtually no proactive communication, and meaningful updates were sparse. After a month and a half of waiting for a resolution, I chose to request a refund rather than continue waiting for a replacement. If you're considering purchasing from BikesOnline, be aware that while the prices may be attractive, customer service and post-purchase support can be extremely difficult if something goes wrong. Based on my experience, I would recommend proceeding with caution.