Qidi experience
Have a few issues and have contacted Service. Alan is always quick to respond. Usually overnight, with the time difference and has been quick to help and send out replacement parts. On this occasion the online update failed for whatever reason. Allan answered in less that 8 hrs with detailed instructions and a link to the update files. Performed a manual update and bang I was up and running. I love this machine. The q2 is my first printer and its been awesome. It's been a fun adventure getting to learn