DON'T PURCHASE... U WILL REGRET IT!
Unfortunately, this is another BAD review to add to the pile! I thought SAMSUNG was a top-of-the-line brand that stood by its reputation. I bought a brand-new washer/dryer set in black with bronze trim. I was ecstatic to finally get my hands on a beautiful set that was efficient, had all the features I wanted, and was stylish. And, as a smart customer, I bought their extended warranty, of course. Well, I finally got my set and enjoyed it — right up until the 2-month mark. The dryer malfunctioned and stopped working. So I called Samsung for a replacement, and they told me their repair service would have to come out to run a diagnostic first. I said okay, no problem. The repair man came, I heard clinks and clangs, and after about 30 minutes my dryer was working again. He said that since he was able to fix it, nothing further needed to be done. I figured, okay, from this point on I shouldn't need it serviced ever again. Welp — 2 months later, the exact same issue. It malfunctioned again with the identical problem. This time a second repair man came, and he appeared to be under the influence: he was rude, and he drove so recklessly (with a girl sitting in his car while he serviced my dryer) that I was convinced he was on something. He was so rude that I called Samsung right then, while he was still there, to complain and demand a replacement unit. Unfortunately, they were unwilling to see it from the customer's perspective — that I paid full price and expected a perfectly good, working dryer. And mind you, every single time my dryer broke down, it took them 2 to 3 weeks to come out and service it. Absolutely ridiculous. Then this technician left my dryer unplugged and not working, blaming it on clogged ducts. I called Samsung again and demanded a replacement, but I got the same story: the technician "fixed" it and I just needed to clean my ducts. So I found someone to clean my ducts. Then guess what happened next? Of course — it worked, until 6 months later, when it malfunctioned again! This time the first repair man showed back up, only to tell me Samsung had a new part he needed to install that would fix the problem. I called Samsung again and told them I demand a replacement. But apparently the technician has to first confirm it's unfixable before it can be replaced. He left it working again. I told the Samsung representative that I would write a review they'd regret — and they softly chuckled and said, "Sure, go right ahead, because there's nothing we can do for you." Welp. It is now 16 months since I purchased my brand-new set, and it happened AGAIN. Same issue, nothing changed, nothing fixed — the same malfunction as before. I go into my account to request another repair, and this time they don't even see my warranty! Hold up — I purchased an extended/added warranty! I KNOW I have a warranty and I am entitled to file my claim. Now I have to wait for the office to open tomorrow, but you'd better believe I'm going to give them a piece of my mind for all the inconvenience, the poor customer service, and taking my money without any compensation for the total lack of support. SAMSUNG HAS THE WORST CUSTOMER SERVICE EVER. WARNING: DO NOT BUY THEIR PRODUCTS! YOU WILL REGRET IT — I PROMISE YOU. AND IF YOU DON'T BELIEVE ME, BELIEVE ONE OF THE 935 POSTS YOU SEE RIGHT HERE!