Returning customer – very disappointed with the lack of communication
I previously ordered watches from IPPO Japan Watch and had a good experience. I received my order successfully, and that positive experience gave me the confidence to place another order with them. Unfortunately, my experience with my second order has been completely different. I placed and paid for my new order on 15 July 2026. It has now been 14 days, and I have received no shipping confirmation or tracking information. What concerns me more than the delay itself is the complete lack of communication. I have tried contacting IPPO through email, WhatsApp and social media, but have not received any positive response or explanation regarding the status of my order. I understand that delays can happen, particularly with international orders, and I am willing to wait if there is a genuine reason. However, after payment has been received, customers should at least be informed about the status of their order. As a returning customer who had a positive first experience, this is particularly disappointing. I still want to receive the watches rather than cancel the order, and I hope IPPO responds and resolves the matter promptly. I will update this review if IPPO contacts me and the order is successfully dispatched.