Dare not return their product and ask for a refund!
Their 'customer service' team will do everything within their power to frustrate you in getting your refund. After several back-and-forth emails, I finally got them to send me their return address. I posted it and sent them the tracking ID as per their refund policy. It has been over 15 business days (over 3 weeks) since they received the returned items but I have not received any confirmation nor correspondence. I had to email them to which they then said they will check with the refund team. My refund request started in June. we are now about to enter August and I still have not received my refund. Extremely poor.