Samsung. The end of an era.
I rarely post complaints about companies, but my recent experience with Samsung has left me deeply disappointed. Just 2 years and 7 months after purchasing my 65-inch Samsung TV, it developed a prominent vertical yellow line across the screen. After researching the issue online, I found many reports from other owners describing what appears to be the same or a very similar backlight-related fault. While I cannot say whether every case has the same cause, it certainly doesn't appear to be an isolated incident. When I contacted Samsung, the response was simply that the TV is outside its 2-year warranty period. No goodwill assistance, no willingness to investigate further—just a reminder that the warranty had expired. When consumers invest a significant amount of money in a premium brand, they do so because they expect superior quality, reliability, and customer support. A television from a leading manufacturer should reasonably be expected to last far longer than 31 months. What disappoints me most is not only the failure itself, but the apparent lack of concern once the warranty has expired. Customer loyalty is built on how companies treat people when things go wrong, not only while products are under warranty. My advice to anyone considering a new television is simple: do your research. Understand exactly what support you can expect if your product develops a fault after the warranty expires. You may decide that buying a more affordable brand and replacing it every few years offers better value than paying a premium for a product you expect to last much longer. Samsung has lost my confidence as a customer. I sincerely hope the company reconsiders how it supports customers facing what appear to be premature product failures, because a strong reputation is built over many years but can be lost one disappointed customer at a time. Sometimes it is obvious to see when the writing is on the wall by the way a company supports it's products. Never again Samsung. Not me or my posterity.