Upgrade License problem promptly identified and solved
I needed a license to upgrade my computer from Windows 11 Home to Pro, which I bought from My Choice. I attempted to input the new license by following the instructions for installation, without success. I'm not computer savvy and assumed it was all my fault. I finally called the My Choice help line and was patiently and ably assisted by Alex A., who spent about 25 minutes with me getting to the bottom of the problem. It turned out that the problem was not with the instructions or my execution, but a faulty product code in the license. Thnks to Alex and My Choice for standing by their products.