I had ordered a second round of shirts…
I had ordered a second round of shirts that didn't fit the same way as the first one the previous summer. I exchanged them for the same size to make sure I wasn't crazy, and nope, I wasn't. I then tested one of the shirts a size smaller, before I sent back both. It fit much better. This is where it got challenging. The last exchange then fell out of the return process the system normally can handle. It's more of a technology glitch than a customer service issue. Monique on the CS team stayed with me over the duration with a manual return, having a difficult time finding it once it was returned, and ultimatley issued me a credit, because I wanted the shirt! Shout out to Monique and being patient and staying with it, and me, every step of the way.