I order a PCU unit for a Chrysler…
I order a PCU unit for a Chrysler minivan, I provided all information requested and they sent the unit. The PCU was installed the next day as to their instructions but van would start and then shut off while all dash lights came on. I let CCE know this issue and they instructed me to have dealership or another mechanic come out and reprogram. I had the Chrysler dealership come out within 2 days but after about an hour the mechanic had lots of issues with connecting to the unit and determined the PCU was bad from CCE and provided me the paperwork to send to CCE. I let CCE know the issue and I would need another unit sent, this is when they started getting squirley telling me the dealership isn't able to do this and I need a locksmith instead as they are blaming the key. Well the key works just fine, locks unlocks and communicates. All the codes report a bad unit as they have the paperwork from dealer. They said they wouldn't make a determination until they received the unit back and tested it and then decide if they would replace it. I don't have this time so I said I'm just going to return it for a refund as their refund policy states within the 60 days and buy another from someone else. Now they are just making up a new policy that the unit needs to be returned to them within 5 days of me receiving it not their stated policy on their website which says they need to be told of the issue within 5 days which I did within 1 day. These guys a pure scammers, don't buy from them. I understand that companies don't refund until they receive the defective part, I told him that's fine but I needed this part asap so if they can't send me one I will buy another from somewhere else and they can just refund me after they receive the unit. But this isn't good enough for him so he changed his policy to tried to say that even if I get it back within another 2 days I would have a large restocking fee and $125 testing fee. So the refund is basically nothing. SCAMMERS!!