The worst customer service
The worst customer service. My first order and never again. I shipped the order to my business address which is located in a commercial building. I carefully put the suite number and everything. Days and weeks have passed and I didn’t receive my package even it said delivered because the delivery guy sometime placed in the wrong unit and someone will return after days or weeks. After two weeks I know my package has long gone. I contacted the carrier and call and they left a long message that says in the package have no suite number, which clearly had a suite number on my confirmation email. I emailed Joah brown costumer service. They send me the link to submit the claim, I was traveling for work and wasn’t have time to submit the claim. I didn’t get to submit the claim until June 29th which is exactly 1 month from my order day and guess what their website have a glitch and I could submit the claim with proof of voicemail (transcript) from the carrier. So we emailed right away, I didn’t get any response from them until July 2nd. Now that day my order passed 30 days window. There is nothing they can do. How to hell is their & carrier fault become my loss. No wonder their business is going down the hill. Never again! I’ll make sure no one I know will buy from them again.