BAD CUSTOMER SERVICE (Shipped my item to an address which I have no access to)
BAD CUSTOMER SERVICE. The shipment was auto processed to an address that does not belong to me now. Once I got notification that it was being processed, I immediately requested to cancel the shipment via Whatsapp and Email form on the website. Later on after 3 hours as there was no other response, I contacted again, this time I was charged and a tracking was assigned. Still requested to cancel the shipment. After 12 hours when I checked, the packaged left the warehouse. MYUS Team could easily have stopped the package leaving warehouse as only label was generated after 3 hours. But they didn't. Bad customer support, phone number on the website is just a voicemail, no response on whatsapp, long queue on webchat, no response to webform. Overall bad company