I accidentally purchased the wrong eSIM…
I accidentally purchased the wrong eSIM package before my upcoming trip to Bali and contacted Jetpac via WhatsApp, expecting it to be a complicated process. The support team responded quickly, explained my options clearly, and although they couldn't exchange the plan, they processed a refund for my unused eSIM on the same day without any hassle. The communication was friendly, professional and easy to understand, and I really appreciated how smoothly everything was handled. Mistakes happen, and it's how a company responds that makes the difference. Based on my experience with their customer service, I wouldn't hesitate to recommend Jetpac and I'm looking forward to using the correct eSIM on my trip. Thank you for making the process so easy!