Lost my suitcase
Lost my suitcase, took 2 days to give it back to me, asked for a refund for the parking at the airport and some kind of compensation, they offered me to pay for the parking (8€), asked for all the details of my bank account and a photo of my passport when they already had it (all this contacting me from a non official domain, they were using qq.com). 3 weeks later still have nothing. Never using this company again and telling everyone I know to avoid it, terrible customer support and really bad treat when they were the ones that did something wrong. And all of this happened after cancelling my flight and taking 3 weeks to confirming me the new one (around 10 days before departure). Update 30/08/2026: They said they would pay me the 8€ for the parking, had to exchange more than 10 e-mails with customer support asking for my details and more and the money never came.