I had originally signed up for a 7 day…
I had originally signed up for a 7 day trial, the flights did not align with my needs at the time. I went to cancel and was offered a 30 day extension at no cost. When the 30 days ended still had not used it, they charged my card. I reached out to request a refund due to the fact I had not used it and wasn't planning on using it. Their customer service was not friendly nor helpful. They essentially sent me a list of exactly what indicated the above and refused a refund. You're better off looking for flights through any other venue that doesn't charge you. **Edit: I have seen the response below and have screenshots of the emails I received from Triips. Not a single one is a payment reminder. They are all ‘flight specials of the week’. Anyone interested in seeing these screenshots which include my entire set of inboxes in Gmail - spam, trash, promotions, social, and general- I would be happy to send over. So not only an unpleasant customer experience, but I am now being told on a public thread there are 3 reminders I’ve never received. Interesting this wasn’t included nor mentioned in the email they sent me refusing a refund for service I did not utilize.**