I will never purchase another Onn TV…
I will never purchase another Onn TV again. I purchased an Onn Roku TV for $193 after taxes, and what should have been a simple warranty claim turned into one of the worst customer service experiences I’ve ever had. This began on June 11th when my TV failed after only a few months of normal use. I immediately filed a warranty claim, carefully packed the TV in a brand-new box with protective padding, included all required accessories, and shipped it back by June 23rd exactly as instructed. After waiting more than a month, I finally received a replacement on July 28th. It wasn’t even the same model I originally owned. Worse, it arrived in a beat-up box with inadequate packaging. The bottom of the screen was shattered, and when I turned it on, the display was cracked, discolored, and completely unusable. It was obvious the TV had been mishandled. I immediately contacted customer service, sent multiple emails with photos, and spent hours on the phone. Instead of resolving the issue, I was transferred between departments, forced to repeat my story, and told multiple times that my case had to be “escalated.” Communication was poor, and I received little to no response to several emails. Now, after nearly two months of waiting, Onn has decided to refund my money instead of replacing the TV. Even that isn’t simple—I was told my $193 refund will take another 12-14 business days to process. Timeline: • June 11 - Warranty claim opened. • June 23 - TV shipped back. • July 28 - Damaged replacement received. • Now - Waiting another 12-14 business days for a refund. No customer should have to go through this over a $193 TV. I fulfilled every requirement, yet I was left dealing with delays, poor communication, a damaged replacement, and an unnecessarily long refund process. I will never buy another Onn product and will be sharing my experience so other consumers know what to expect.