contacted eManualOnline because I could…
contacted eManualOnline because I could not log in and access the product I had purchased. I informed them about the problem and asked for help to solve the issue. Instead of helping me restore access, they later told me that because I had opened a dispute, they would not provide access and that I needed to purchase the product again. I paid for the service, reported that I could not use it, and expected support to help resolve the problem. In my experience, asking a customer to buy the same product again instead of fixing the access issue is unacceptable. I am sharing my experience so other customers can read it before making a purchase and carefully consider the level of customer support they may receive.