If I can add a negative star I will
The tracking information stated that delivery could not be completed because the address was incorrect. However, no one from YTO Express attempted to contact the recipient by phone or email to verify the address before deciding to return the parcel to the sender. After seeing the tracking update, we immediately contacted your customer service team and confirmed that the delivery address and recipient details were correct. We were then informed that the parcel was still at your warehouse. Despite this, we were told that it could no longer be delivered and that it would be returned to the sender. What is most disappointing is that your representative advised us to seek a refund from the sender instead of taking responsibility for resolving the issue. This is unacceptable, as the parcel was still in your possession and the correct delivery details had already been confirmed. This experience has been extremely frustrating and has caused unnecessary delays and inconvenience. We expect a prompt response and an appropriate resolution.