I realized I had been being charged…
I realized I had been being charged after having cancelled a subscription. After a very fast research time, the agent emailed and said they found an account that was under a different email that hadn't been cancelled. Without me having to go into it, they cancelled the other email account and offered to refund me half of what had been being deducted, as well as keep my subscription going for another six months at no cost and no renewal. This all happened in a very timely manner. I'm very happy with the customer service.