A big miss - service delivery fails to match promises
Let me start by saying I’m not a coaching rookie and this isn’t my first high-touch coaching investment. The VGA 80% DFY experience was disappointing on several levels. I bought hoping to get my time back and avoid wasting time making errors a seasoned pro would guide me on. tl;dr: The service delivery and coaching quality didn’t match the investment. Not good value for money. I can’t recommend this program. The closer understood my business and left me full of confidence, promising that if it wasn’t a fit a refund was on the table. He even bought product from me. I accidentally closed the closer :) Unfortunately, that was my best experience with the company. It was sold with promises that it would take 1–2 hours a day and provide personalized, niche-specific content ideas. That is NOT what happened for my company. Coaches (3 in 4 months) did not understand my business or offer practical guidance. Many content ideas were not usable for my niche and created risk, which I explained repeatedly. I took my concerns to the owner within two months of joining and got coach #3. Every new coach needed a new onboarding call with a fresh start. There was no service continuity for my account and I’d be shocked if the course author even knows my name, which is wild for a $12K program. Their new content ideas took weeks to get and kept making the same mistakes, ending up unusable. I gave the same feedback over and over without improvement. The content review system they implemented in March 2026 was a major improvement. I used it for my OWN content ideas and got some good feedback. The “optional” group coaching calls I had a preexisting conflict with aren’t really optional. You’ll get shade for missing them. A manager verbally authorized a refund, then the company reversed that decision. After their “final decision” denying the refund, all communication stopped and I got locked out of their Slack (their coaching feedback platform of choice). Looking back, I would have been much better off hiring social media support to create reels for me (100% done for me aside from the shooting time). Shooting solo isn’t the easiest thing in the world, and that approach would have truly given me my time back without these headaches.