INTERNATIONAL BUYERS BEWARE
I made an international purchase on Kuose and read their policy on exchange and return. I made a purchase on an item that cost $136 USD and the tax plus additional duty tax. The item came in good condition and quality but the size I purchased was too small. I contacted them for an EXCHANGE. "If your order has already been dispatched, you can contact our customer service team to apply for a return after you receiving the product, and you can place a new order with us again to reduce your waiting time. This can shorten your waiting time and ensure that the products are still in stock. This policy is bullshit because this policy implies the company would deal with the return, AKA.. issuing return label... NOPE.. I got some BS response from them stating: We do not provide direct exchange services. Customers are responsible for their own return shipping and customs costs. The increased customs inspection from China, many parcels were rejected and sent back to sender and asked me if I was willing to accept the 10 percent voucher code.. I am like.. wtf? If they don't accept exchange, why would there be a policy for exchange?... so now i have to bear with the $150 loss for a 10% voucher? They did offer a "highest goodwill compensation" of 15% but to me it is all moo point. I want an exchange, not some god damn 15 percent off from NEXT purchase since I am not going to make another purchase... Total Scam. I will not repurchase anything from them again. If other people do wish to give this a shot, make sure ur measurement is absolutely accurate as returning/ "exchanging" will be a pain in the ass.