I bought dishes in early May and i just got billed 20% more
I bought dishes in early May and I started to get the multiple emails from customer service. I’ll include this 3rd and final notice that they had a ‘glitch’ and I owed them 50 more dollars. I told customer service that people buy items based on the total they charge. Maybe other countries have this small print and understand the hidden fees and suddenly there vendor emails a bill 4 months later and include they cover themselves with further hidden small print, I thought I purchased them from royal design/us. I did not know of hidden tax stuff I guess other people buy in countries that have these hidden retroactive bills. I clearly feel that the way everybody buys stuff here, we figure out we want to buy based on the price you’re paying on the website charges including tax and not agreeing to 20% or even 50% or more. That is not the way I’ve ever done it. This is just a business practice i misunderstood to me and I’m old and have bought thousands of things where you buy, put in your credit card and then get the item you paid for and then get a large bill months later? Please comment and tell me that this is normal and you are good? Really? They have now threatened to transfer me to collections service and I told them that customers need to know what they are up to. As noted, they waived a fee. In the 1st and second notice I think it was 240 bucks. I honestly thought scam? I’ve have offered customer service to return the items if they send packaging and have the carrier pick them up and refund my 304 dollars, I would buy them elsewhere. Customers of Royal Design, just be beware of getting these changes 3 4 months later could happen to you. Customers, as my threatened notice says, you can be billed any fee of any amount or taxes I guess at any time. This should be scary. Royal Design, make a much broader effort especially in a us website since your customers must understand you can do this. especially if customers are buying off what of us websites, that you have this unknown amount that your price and payment does not include (not maybe yes the amount) and the items could be hundred's higher than Williams Sonoma here in the us. I don’t know how many other companies are doing this? Here is the 3rd and final notice (IF I GET A COLLECTION NOTICE, I’ll probably post the 20% hidden fees) but I’ll comment frequently so customers know this) Dear xxx This email serves as our final reminder regarding the outstanding import duty connected to the shipment referenced below. Despite our previous payment requests, we have not yet received payment. We would prefer to resolve this matter without further escalation. However, if payment is not received, we will be required to pursue further recovery measures, including referral to a debt collection agency or legal action where appropriate. We are following up regarding the outstanding customs charges your order Xxxx which was shipped on 05 01 2026. Shipment reference: 887… Your order was shipped under DAP terms, which means that import duties, taxes and customs-related charges at destination are the responsibility of the recipient. As previously explained, due to a temporary system issue between FedEx and Royal Design in the billing flow, the import duty for this shipment was charged to Royal Design instead of being charged to you at the time of import. As this type of issue can take some time to identify and correct, we are now requesting reimbursement of the actual import duty connected to your shipment. It is and has always been clearly stated during checkout and in our terms and conditions that orders shipped to the United States may be subject to duties, taxes, and fees that are not included in the checkout total. Please note that this payment request only includes the actual import duty assessed during the import process. As an apology for the late notice, Royal Design has covered the carrier's advancement/disbursement fee connected to this shipment. Payment amount: 45.6 USD You have the following two options to complete the payment. Bank: If you wish to pay by bank transfer, please use the bank details provided below. Kindly ensure that your order number is included as the payment reference. IBAN: SE75 1200 0000 0241 7012 4545 SWIFT: DABASESX Credit card: If you prefer to pay by credit card, please use the Adyen payment link provided below to complete your payment securely. Pay now We have attached the customs invoice and the commercial invoice for your reference. If you have any questions, please reply to this email and we will be happy to help. AGAIN ROYAL DESIGN DOES NOT ALLOW COMMENTS SO IM TRYING TO MAKE PEOPLE AWARE, particularly those who don’t understand these practices. I repeat, I am willing to return them if you want. Just leave a number and contact name here! I’m ready to get my money back!