Great customer service, for average product
I recently purchased a wagon via target.com. Outside of the 30-day return window for Target, the handle shaft tore away from the frame of the wagon. I contacted Garvee directly; I did not waste time contacting the "seller" to me, via Target. The representative did ask for pictures and proof of purchase, before initially offering a partial refund, to weld the part myself. As I was under the 90-day warranty, I pushed back and asked for a full refund. Within 48 hours, a response and inquiry for my account information to receive the refund. It came within 48 hours of that correspondence. Total time for resolve- 14-15 days. Pros: great customer service Cons: wagon assembly is not well constructed, nor durable